Customer service is the front line of interaction between a company's products and the customer. The interaction between the customer service agent and the customer will determine whether repeat business will occur and company's with great customer service will grow their network through recommendations from existing customers.Company's that have a great customer service arm will also be able to use this as a differentiator in  a highly competitive market. Company's in the modern business world spend sizeable amounts of resource to ensure that their sales teams are thoroughly trained to provide efficient and excellent levels of customer service and our course will give you an intense view in what it takes to provide great customer service.

Aims and Objectives

The aim of the programme is to enable the delegate to:

  • Manage your customers efficiently 

  • Deliver consistent levels of customer service excellence 

  • Learn to operate in various environments 

  • Build customer loyalty

This course is ideal for

  • Customer service managers, supervisors and staff

  • Any person looking to gain an understanding of customer service

Course Content 

  • What is customer service 

  • Why excellent service is invaluable 

  • Customer service techniques

  • Connecting with the customer

  • Asking exploratory questions

  • Maintaining a standard of excellent service to generate customer interest

  • Creating customer loyalty 

  • Providing your customers the complete package

  • Up selling your products 

  • Complaint resolution

Delegates Pre-requisites 

There are no pre-requisites to take this course.

Course Methodology

This course is an instructor led classroom based environment, conducted by an experienced sales expert. The classes will be conducted over 1 day. The course consists of a blend of lectures, application, projects and exercises. All other materials will be provided to the attendees in the classroom environment. At the conclusion of the course a certification can be obtained.

Customer Service Professional 

Achieving business success through providing great customer service